Option 1 — From the App
If you're able to log in, go to Profile > Settings > Deactivate/Delete Account and follow the on-screen instructions to submit a deletion request.
Option 2 — By Email (no login required)
If you no longer have access to the app or your account, email us at privacy@teckusa.com from the email address registered on your account, with the subject line "Account Deletion Request", and include:
- The email address or mobile number used to register
- Your Matrimonial ID (shown on your profile, if known)
- A short confirmation that you want your account and data permanently deleted
We verify each request against the account on file before processing it, to make sure no one else can delete your account on your behalf.
What Gets Deleted
Once verified, we permanently delete:
- Your profile details (name, DOB, contact info, religion/caste, education, career, family and partner-preference data)
- Your photos
- Your horoscope/astrology data
- Your chat messages and interest history with other members
- Your login credentials
What We Retain, and Why
We retain payment/transaction records (plan purchased, amount, date, Stripe transaction reference) after account deletion. This is not linked to your visible profile any longer, and is kept only because we're legally required to retain financial records for accounting, tax and fraud-prevention purposes. We do not retain your card details at any point — those are handled directly by Stripe and never touch our servers.
How Long It Takes
We process verified deletion requests within 30 days. You'll receive a confirmation email once your account and data have been deleted.